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How Tech Support and Cloud Computing Come Together to Solve Problems

How Tech Support and Cloud Computing Come Together to Solve Problems

Technical support used to involve a technician going to a business or home with hydraulic shears and other tools to help resolve computer problems. The Internet has evolved since those days, which has resulted in using tech support through the cloud. Getting help through the cloud has increased the ability of personal and business computer and network users to troubleshoot without a visit from their local technician in most cases. The following will discuss IT Support and how the cloud has enhanced the productivity of tech support.

The Cloud

The CloudThe cloud is merely a term used to describe space over the Internet that allows people to connect and network when they are online. A variety of services are provided through the cloud, like web-hosting, data storage, networking, and software access. Technical support professionals can also use the cloud as a portal to help businesses and individuals troubleshoot using remote technology. Almost every IT company today can use this capability.

Information Technology

Information Technology, better known as IT, encompasses everything to do with the storage, retrieval, transmission, and manipulation of data between computers, servers, and networks. IT is also used in other areas of technology such as phones, televisions, hardware, software, and other computer related technology. Without IT, you would not have the ability to connect with your friends, family, customers, and business connections over the Internet.

Tech Support

IT Support is the cornerstone of maintaining and troubleshooting problems that arise with anything related to IT. Support services can include, but are not limited to the following services.

  • Software installation and troubleshooting
  • Operating System installation, upgrades, and troubleshooting
  • Hardware maintenance, troubleshooting, and upgrading
  • Telephone and cell phone assistance
  • Television and components support
  • E-mail support
  • Website configuration, upgrading, troubleshooting, and support
  • Web-hosting and data storage support services
  • Crowd-sourcing support services
  • Remote services

IT services can be managed or unmanaged depending on whether or not you require help with the management of your network, website, hosting, or server. You can have your own IT department, outsource your tech support services, or use online remote tech support depending on your needs for IT services. There are few things tech support through cloud computing cannot quickly and efficiently resolve. Companies all over the globe are using the cloud to perform a variety of tech support services for all types of technology.

IT Support for Cloud Computing Solutions

IT Support for Cloud Computing Solutions

cloudA few decades ago the internet was invented as a type of large scale network intended for computers to share information. In the years since that development, the internet has evolved into an advanced infrastructure of dynamic databases and several different layers of large networks. The development of newer technology, bot hardware and software has lead to some unique and powerful solutions for businesses. As these solutions integrate more advanced technology, they have become more complicated, which means they require more support.

IT support is an integral part of modern computing. Business owners and company leaders depend on their IT company to provide a solution that can be relied upon. Because most companies require their computer to get work done, it’s critical that those computers are dependable. Thanks to the development of modern computers, it’s become much easier for IT services to provide support. A cloud computing solution can be used by nearly any type of business to achieve powerful and reliable results without a substantial investment.

When computers operate in the cloud, there’s no need to invest in expensive servers or hire an IT staff. Cloud hosting providers offer dynamic services that can include just what a business needs, and grow with the company. A smaller company isn’t going to need hundreds of servers or a large infra-structure, but a large company will.

When that smaller company starts to grow, so will its needs. The Toronto IT services they choose for cloud hosting can add servers and other resources to provide a more robust service plan when they need it. The initial service plan will meet the budget planned for IT solutions, and later on when the budget grows so will the plan. Cloud solutions allow for a more cost effective plan, while still providing all the services a company will need. The best part of a hosted solution is that the provider will accommodate the integration of the latest hardware and software. When something goes wrong or upgrades need to be made, the service provider will do so. The business owner or company leader using the services won’t have to worry about downtime because of software updates or hardware upgrades, that kind of support is provided as part of the service plan.

Shift IT Solutions offers Computer support and IT support in Toronto. Get in touch with them when you’re ready to invest in smarter solutions.

The Convenience And Reliability Of Cloud Computing

The Convenience And Reliability Of Cloud Computing

Do you know much about cloud computing? If you don’t, there’s absolutely no need to worry. The truth is that most people use this technology every day, and still have no idea about what it is besides what’s told us with advertising & marketing tricks. A great example of cloud computing would be one of the many online storage sites that are so popular today. When you normally store information on your desktop computer, it’s stored on your desktop’s hard drive. This means that, if you want to access that data, you need to locate it on your hard drive.

Let’s say you’ve already left for work, and you forgot to get some important documents off of your desktop. What do you do? The old way of doing things would require you to return home and save your documents on a flash drive or compact disk. Anyone can see how inconvenient something like this can be. However, with cloud computing, you wouldn’t have to return home at all.

Cloud computing allows you to save your information on the “cloud.” The cloud is simply a mass collection of computers working together to store and deliver information. The cloud can be accessed online, and can be accessed practically anywhere. This means you can save your information on the cloud, and retrieve it at home, work, school, the mall, and anywhere else you’d like.

More people are getting on board with cloud computing. What’s important is that you work with a reliable IT company that can help if anything were to happen. Let’s say you’ve lost your password and login information in order to access your stored material online. Instead of panicking you can simply contact IT Support and they’ll help you access or reset your password. However, in most cases, IT services have a self-service option that allows you to retrieve your information on your own, without the help of an actual person.

If you’re looking for convenience and support, then cloud computing is where you should turn. This technology allows you to save and retrieve your online information almost anywhere. You have hundreds of machines backing up one another for you and the millions of other people using them. If something were to happen, IT Support would step in and help you out.